Cancellation and refund policy

📄 DEADXMACRO Online Store Cancellation and Refund Policy

Version dated May 2, 2025.
Effective from the date of publication
Website: https://deadxmacro.store

1. general provisions

1.1. This Policy governs the procedure for canceling orders and refunds for digital goods purchased from the DEADXMACRO online store (hereinafter referred to as the "Store").

1.2. The store is operated by an individual and provides digital products that are accessed immediately upon payment.

1.3. This Policy is drawn up in accordance with the Civil Code of the Russian Federation, the Law "On Protection of Consumer Rights" and the Resolution of the Government of the Russian Federation No. 2463 dated 31.12.2020.

2. canceling an order

2.1. The buyer has the right to cancel the order before payment has been made.

2.2. Once payment has been made, cancellation is not possible as access to the digital product is granted immediately.

3. Terms of return

3.1. In accordance with Art. 1286 of the Civil Code of the Russian Federation and para. 13 part 4 of Art. 26.1 of the Law of the Russian Federation "On Protection of Consumer Rights". 4 of Article 26.1 of the Law of the Russian Federation "On Protection of Consumer Rights", the refund is not possible after access to the digital goods of proper quality.

3.2. Returns are only possible in case of technical defect or in case of inability to provide access to the purchased Product.

4. technical support and replacement

4.1. In case of technical problems, the Buyer may request assistance or replacement of the Product by sending a request to the e-mail: [email protected]. The request should include the order number and a description of the problem to expedite processing of the request.

4.2. The vendor will review the appeal within 5 business days.

5. Payment data security

5.1. All payments are processed through secure payment gateways using SSL protocol.

5.2. The store does not store full bank card numbers, CVV codes and other sensitive data. Processing of payment information is performed by third-party payment systems.

6. Changes in the Policy

6.1. The Shop has the right to make changes to this Policy without prior notice. The current edition is always available on the Site. The Buyer undertakes to independently monitor the current edition.