Cancellation and refund policy
DEADXMACRO Online Store Cancellation and Refund Policy
1. general provisions
1.1. This Cancellation and Refund Policy (the "Policy") describes the conditions under which Buyers may cancel orders and return goods or services purchased from DEADXMACRO's online store, available at https://deadxmacro.store.
1.2. Refunds and cancellations are handled in accordance with the rules of VISA and MasterCard payment systems.
2. canceling an order
2.1. The buyer has the right to cancel the order before payment has been made. It is not possible to cancel an order after it has been paid for, as the products are digital goods.
3. Return of goods or services
3.1. No refunds are possible after payment, as the store provides digital goods that are accessed immediately after purchase.
3.2. Due to the inability to actually verify whether an item has been downloaded or activated, refunds for any digital goods are excluded.
4. Security of transfer of payment card details
4.1. The store guarantees the security and confidentiality of transmitted information when making payments through the site.
4.2. All transactions go through a secure SSL connection and payment card details are processed exclusively in encrypted form.
4.3. The store does not store full card numbers, CVV2/CVC2 codes and other sensitive card data, providing an extra layer of security.
5. Exceptions to the return policy
5.1. Refunds do not apply to digital goods that can be immediately downloaded or activated by the Buyer.
6. Returns processing procedure
6.1. In case of technical issues with the product, customers can request support or replacement of the product through email support: [email protected].
7. Contact information for questions related to returns
7.1. If you have any questions about canceling an order or returning an item, please contact us via email: [email protected].
8. Changes to the Policy
8.1. The Shop reserves the right to make changes to this Policy at any time without prior notice. Buyers are obliged to regularly check the terms of the Policy for changes.
